EXPLR South Africa – FAQ

1) What do you sell?
We sell travel- and location-inspired lifestyle gear and apparel. [e.g., caps, bucket hats, etc.]

2) Where are you based?
We’re based in Hartenbos, South Africa.

3) Do you offer free shipping?
Yes — shipping is free on orders over R1,000.

4) How much is shipping for orders under R1,000?
Shipping is via Pudo and depends on the size of your order (locker size). It typically ranges from R49 to R200.

5) What is your lead time (how long before my order is ready)?
Our lead time is typically 2–3 weeks, depending on order size and stock availability.

6) How long does delivery take once shipped?
Delivery times depend on the Pudo service and your selected locker location. Usually 2-5 business days.

7) How can I track my order?
Once your order is sent via Pudo, we’ll share the relevant collection/tracking details via Whatsapp or email.

8) What payment methods do you accept?
Online store: Debit and credit card payments.
In-person markets: Pay by card at the stall.

9) Can I cancel my order?
No — orders cannot be cancelled once payment has been made.

10) What is your returns & exchanges policy?
If you’re not happy, you can request a return/exchange within 2 of delivery, provided the item is unused and in its original condition/packaging.

11) What if my item arrives damaged or incorrect?
Contact us within 2 days of delivery with photos and your order number. We’ll arrange a replacement or refund according to our policy.

12) How do I choose the right size?
Please communicate with us via Whatsapp to discuss sizing.

13) Are your products limited edition / will you restock?
Some designs are limited-run. Restocks depend on demand and production schedules.

14) Do you offer gift options?
Yes — EXPLR makes an easy gift (especially for Dad — we all know dads are hard to buy for).

15) Do you do custom orders or corporate/bulk orders?
We can help with bulk/corporate orders for teams, events, and gifts. Contact us with quantities, preferred items, and your deadline.

16) Do you ship internationally?
Not yet - but we are working on it.

17) How do I contact you?
Email: explr.enquiries@gmail.com
WhatsApp: +27662390871
Hours: 8:00-17:00 daily.
We aim to respond within 24 hours.

18) How is my personal information used?
We only use your information to process and deliver your order and provide support. Please refer to our Privacy Policy for details.